2nd Birthday
The terrible two’s? (Categorized by temper tantrums, saying “No” to everything, or refusing to do as they are told) We’ve been so busy here at The ITSM Review we missed our own 2nd Birthday, Whoops!...
View ArticleitSMF UK seeks new leadership
Ben Clacy leaves itSMF UK on the 15th November after three years as Chief Executive. itSMF UK have begun their search for a new CEO after it was announced that Ben Clacy is to leave the organization...
View ArticleUBS harness social to stem email overload
Peter Barnes, Global Head of On-Line Media IT, UBS AG Peter Barnes, Global Head of On-Line Media IT at UBS, shared his experiences of implementing social software at a roundtable hosted by Jive...
View ArticleVirgin Media: ‘Problem Management is not just for IT’
Amanda Kirby, CSI Manager at Virgin Media, provides a summary of her presentation for the UK itSMF conference entitled “10 steps to problem management – a real life journey”. Amanda describes how the...
View ArticleService Management at the speed of light
ServiceNow recently held a three-city European forum. The event was a compact version of the larger ‘Knowledge’ event held in the US and a chance for customers to share experiences and hear from...
View ArticleIntroducing Rebecca
Rebecca Beach, ITSM Research Analyst (bringing balloons to Analyst briefings is strictly prohibited) I am very pleased to welcome Rebecca Beach to the team! Rebecca is joining as ITSM Research Analyst....
View ArticleCollaborative IT Support at the University of Reading
Joel Bomgar, Founder & CEO of Bomgar with Gordon Roberts, Customer Services & Communications Manager, IT Services for University of Reading Since 2012 British Universities have been able to...
View Article2013: A Year in ITSM Review
Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM...
View ArticleCase Study: Domtar decimate ITSM tool configuration costs with codeless
CLICK TO ENLARGE One of the first articles we published on the ITSM Review back in 2011 described the market shift from consulting-heavy customized ITSM projects to the simplicity of ‘configure it...
View ArticleNext Generation Service Desk: Are you prepared?
Nev Wilshire keynoting at SDI Last week The ITSM Review was the Social Partner at the annual Service Desk Institute (SDI) conference. The tagline was “be inspired, take action, and be better” and I...
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